Hugsies Blog!

October 31, 2013

Another Firestorm release, another set of frantic users having problems

Filed under: Second Life Shit!, Viewer Gripes — Tags: , , , , , — Hugsie @ 12:23 pm

CLEAN INSTALL FIRESTORM 4.5.1

Like clock work, the moment there’s a new version of firestorm posted, people come into Firestorm Support English (FSE) group and complain about weird happenings and other odd behaviors in the viewer. 90% of all of this craziness is due to NOT doing a proper clean install  of the viewer. There have been HUGE HUGE changes from 4.4.2, to the public beta release of 4.5.1.  User settings, texture cache, and inventory cache will not be compatible, with the newer viewer so you must clear this out. This is why we always recommend a “CLEAN install” when updating to a new viewer that has changed this much.

What is a clean install exactly? It is NOT just running the uninstaller app first, and then running the new installer. You need to dig into your system files and delete where the user data, and cache files are located to be a proper “Clean” install. You may need to un-hide system folders to do so (notably the \appdata folder in windows). This link http://wiki.phoenixviewer.com/fs_clean_reinstall explains how to do a proper clean install of Firestorm viewer.

Please note the new ALPHA x64 viewer doesn’t need a clean install since it installs on a separate path, as well as unique system folders for settings and cache. So assuming you’ve never ran it before, it will already be a clean install. Which probably explains why most ppl using the alpha x64 build are seeing a vast performace increase vs the last version.

BEFORE YOU DO A CLEAN INSTALL.. BACKUP!

Make a backup of settings from Preferences – Backup if you’re still running 4.4.2. Create a backup of your settings, and user login/passwords (they are encrypted alts included) and save it. Make a new folder on your desktop so you can find it easier when it’s time to restore after you’ve done your clean install.

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2 Comments »

  1. Why doesn’t firestorm just make a GUI to backup your stuff and give you an option to use it later if you want. then it can also do the clean install for you…especially since they know on release of a new beta install there will be problems..

    Comment by Crowstew — November 10, 2013 @ 5:30 pm

    • There is a backup function. But if the installer just cleared out everything it would also delete log files and any other user-created data the user may want to keep. That’s actually a windows/microsoft thing with the installers since the uninstaller ONLY removes the files the installer puts in. If there any newer files made since then it won’t delete them.

      Comment by Hugsie — November 10, 2013 @ 10:44 pm


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